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SHIPPING POLICY

Free shipping within New Zealand for any full priced cord orders over $200.00

**Free shipping may be turned off during any sales and offers**

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 We have a flat rate shipping fee of $8.50 for small items or $11.50 on most other items.  Depending on the weight of the item/s you may pay up to $20.00 for a track and trace delivery. 

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All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. You will receive an email to confirm your shipment with tracking details.

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Delivery time is usually 1-3 working days depending on your location. Please allow extra time for delivery to rural areas.

We do not ship to PO Box addresses.

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We currently only ship within New Zealand for website orders.  Any international customers please use the contact menu, and I can quote you the delivery cost for the items you would like to purchase.

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Made to order and commission pieces may take up to 2-4 weeks please contact to discuss.

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Due to your item being packaged, folds or kinks may appear on your hanging. Hang your item, simply and gently straighten out using your fingers. Some of the tassels and fringing may need a light brush with a fine tooth comb.

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We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

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RETURN POLICY

Please choose carefully as we do not offer refunds for change of mind.

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If the item purchased is faulty we will provide a remedy as required by the Consumers Guarantees Act.  Please contact me via the contact menu.

WHOLESALE INQUIRIES

Bulk discount available for orders on full priced items over $500.00

Please message me for details, terms and conditions apply.

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