SHIPPING POLICY

Free shipping within New Zealand for all orders over $200.00

 

We have a flat rate shipping fee of $10.00 on most items.  Depending on the weight of the item/s you may pay up to $20.00 for a track and trace delivery. 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. You will receive an email to confirm your shipment with tracking details.

Delivery time is usually 2-3 working days depending on your location. Please allow extra time for delivery to rural areas.

We do not ship to PO Box addresses.

We currently only ship within New Zealand for all international orders please contact me.

Made to order and commission pieces may take up to 1-2 weeks please contact to discuss.

Due to your item being packaged, folds or kinks may appear on your hanging. Simply and gently straighten out using your fingers. Some of the tassels and fringing may need a light brush with a fine tooth comb.

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

RETURN POLICY

Please choose carefully as we do not offer refunds for change of mind.

If the item purchased is faulty we will provide a remedy as required by the Consumers Guarantees Act.  Please contact me via the contact menu.

WHOLESALE INQUIRIES

At the moment I do not offer Wholesale product.  Everything I make is hand knotted and takes time to make. 

MARKETS

Auckland Plant Market

General Collective

Titirangi Market

Alberton Market

WORKSHOPS
STOCKISTS

 Contact me for details on planning your own private workshop.

EVENTS

Happy to discuss how I can help with your event.

Please use contact menu.

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